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How can I contact the Flower Club? |
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Contact the Flower Club in three ways: |
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PHONE |
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Call toll-free, 24 hours a day (800) 965-2448 |
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EMAIL |
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For Customer Service or Order inquiries: Email Customer Service. |
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MAIL |
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Our corporate offices are located in Los Angeles, California. |
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The Flower Club
P.O. BOX 60910
Los Angeles, CA 90060-0910 U.S.A.
* Note: We strive to respond to all inquiries within 24 hours.
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What are your hours of operation? |
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You can Contact Us 24 hours a day, seven days a week. |
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How will I know if The Flower Club received my order? |
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All Online Orders are confirmed via e-mail. If there are any problems,
you will be contacted via e-mail with an explanation, and a phone number to call to speak with
one of our customer service associates. |
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How do I change my order? |
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At The Flower Club, your satisfaction is our first priority. If you would like to change
an order, or inquire about the status of an order, please contact us at our Customer Service Department 24 hours a
day. Or e-mail us at Email Customer Service. |
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Why does The Flower Club charge sales tax? |
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By law, we must collect sales tax for orders originating from states where we
maintain a substantial business presence. Gift bouquets ordered from or delivered to Arkansas or Oklahoma are subject to sales tax. You will have an opportunity to review this amount before submitting your order.
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Is my personal information kept private? |
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All information is held in strictest confidence. We do not trade, rent or sell this
information to outside companies. We only use this information to personalize your shopping experience, as well
as notifying you about special offers, services and enhancements. You can choose to remove yourself at any
time. Please check our Security and Privacy section for more information. |
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What happens if a florist attempts delivery and the recipient is not at home? |
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If the recipient is not at their home when a delivery is attempted, the florist may choose to:
- Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time. *
- Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time.
- Leave the arrangement in a covered area of the home (porch or other entrance). *
- Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for
them. *
* If you do not wish for the delivering florist to use any of these procedures,
please make sure that you use the "Special Delivery Instructions" box located on the Delivery Information Page.
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Can I request a specific delivery time? |
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You may use the "Special Delivery Instructions" box located on the Delivery
Information Page to request a particular time of day for your delivery. We will do our best to honor
your request, however, as we cannot guarantee the time of delivery. |
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Is there any special information needed to to a hospital? |
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For hospital deliveries, please make sure to include the name of the recipient, hospital name
and phone number, and room number or ward. Your arrangement will be delivered to the floor nurse's station, as most
hospitals do not allow florists into individual rooms. |
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How will I know if my arrangement has been delivered? |
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To check the status of your order you can either Contact Us at our Customer Service
Department, or send an e-mail to: Email Customer Service. |
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When will my order be delivered during non-Holiday periods? |
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Though hours vary by florist, orders are generally delivered Monday through Saturday. Any orders placed on
Sunday for same-day delivery will be delivered the following business day.
Although we cannot guarantee specific delivery times, the florist will make every effort to accommodate your request. It is always
helpful to provide a daytime phone number for the recipient so the florist can contact them if needed.
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When will my order be delivered during Holiday periods? |
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Due to the high volume of orders we receive during holiday periods, we strongly encourage that
you place your order at least 5 business days before the holiday. Major holidays include Valentine’s Day, Easter,
Administrative Professionals Week(SM), Mother’s Day, Thanksgiving and Christmas. Please note that delivery of your
order during these holidays may occur within a two day window from the date you requested. That way you are guaranteed
timely delivery before the specific holiday. |
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